Navigating the complexities of mental health treatment can often feel daunting, particularly when transitioning patients from acute care settings to ongoing support. We strive to make this process seamless, transparent, and supportive for both patients and those that refer them. By prioritising collaboration, discretion, and a patient-centred approach, we bridge the gap between intervention and recovery, ensuring a smooth and sustainable journey to wellbeing.
Step 1: referral and initial contact
The journey begins with a referral. Whether initiated by a healthcare provider, family office, or the patient themselves, this step sets the tone for the entire process. Within 48 hours of receiving the referral, our Patient Liaison reaches out to establish contact. This initial conversation provides an opportunity to build trust and reassure both the referrer and the patient that their needs will be handled with the utmost care and confidentiality. Communication preferences are always respected, with phone or email used as requested.
Early and discreet engagement ensures patients feel supported from the outset, reducing anxiety about seeking help. For referrers, this demonstrates our commitment to maintaining open lines of communication.
Step 2: case review and assessment planning
Once initial contact is made, the Patient Liaison collaborates with our Medical Director and Clinical Director to determine the most appropriate assessment for the patient. Depending on whether a psychiatric or therapeutic evaluation is needed, we carefully match the patient with an expert from our multidisciplinary team, ensuring their specific needs are met.
This tailored approach ensures that every aspect of the patient’s presentation is considered, laying the foundation for a comprehensive treatment plan.
Step 3: client agreement and scheduling
After the assessment type is confirmed, the patient is provided with a clear overview of associated costs. Upon agreement, an assessment appointment is scheduled within one week. This swift timeline ensures that momentum is not lost and that the patient can begin their journey without unnecessary delays.
Timely support is critical in mental health recovery. By acting quickly, we help prevent further deterioration of the patient’s condition.
Step 4: crafting a personalised treatment plan
Following the assessment, our experts design a personalised treatment proposal, tailored to the patient’s unique wants and needs. The plan undergoes rigorous review by both the Medical Director and Clinical Director to ensure it meets the highest clinical standards and aligns with the patient’s goals.
A one-size-fits-all approach doesn’t work in mental health care. Personalisation ensures that each patient’s physical, emotional, and psychological needs are addressed comprehensively.
Step 5: introduction to treatment coordinators
Before treatment begins, the patient meets with their dedicated Treatment Coordinators. This step is crucial in demystifying the treatment plan and ensuring the patient feels empowered to take the next steps.
Clarity and support at this stage help to alleviate any lingering apprehensions, fostering confidence in the recovery process.
Step 6: treatment commencement
Once the treatment plan is approved, our team coordinates scheduling with the patient and assigned associates. Whether appointments are delivered in-person at home or remotely, we always strive to ensure that the patient’s routine is minimally disrupted.
Flexibility and discretion are key to ensuring patients can prioritise their mental health while continuing to meet their personal and professional obligations.
Step 7: ongoing care and support
Throughout the treatment process, regular reviews are conducted to evaluate progress and adapt the plan as needed. As the patient approaches the end of their treatment journey, they meet with their designated associate to discuss next steps, whether that involves extending care or transitioning back to their referring professional – or a combination of both.
This collaborative approach reinforces the partnership between Orchestrate Health and the referring healthcare provider, ensuring organic evolution and continuity of care.
Step 8: continuation or closure
Recovery is not a linear journey, and for many, ongoing support is key to maintaining progress. Whether the patient chooses to extend their treatment or confidently conclude their care, Orchestrate Health remains a steadfast partner. For referring professionals, this step highlights our commitment to supporting their patients without taking over their primary care.
By bridging the gap between acute and ongoing care, we provide patients with the stability they need to thrive while reinforcing the vital role of their primary healthcare providers.
Why partner with Orchestrate Health?
At Orchestrate Health, we pride ourselves on being more than a mental health service provider. We are collaborators, working alongside healthcare professionals to ensure patients receive the comprehensive, ongoing support they deserve. Our process is designed to alleviate concerns, build trust, and deliver exceptional outcomes for everyone involved.
Ready to learn more about how Orchestrate Health can support your patients? Explore our approach today.
